Terms & Conditions

We’re confident you’ll love all of your Espresso Fix products, but sometimes things happen that are out of our control – bags break, boxes tear. Our staff understands your needs and wants to ensure your satisfaction.

If for some reason your order is not what you expected or your goods are damaged upon arrival, please contact our friendly staff as soon as possible to discuss the issue and arrange a return of goods, a replacement of items, or a refund if necessary.

Espresso Fix Pty Ltd is happy to provide a refund for any purchase within 14 days of arrival at the destination, provided the items have not been opened and are in their original packaging. Freight costs to return the product via courier must be covered by the customer. Espresso Fix does not provide refunds or exchanges for discounted items. Espresso Fix Pty Ltd will not accept any exchange or refund for damaged or lost goods in transit.

For all issues regarding returns and exchanges, please call 1300 733 210 and select the Accounts option.

Shipping

All the items we sell are dispatched, packed, and shipped by our trusted staff. We endeavor to do this as efficiently and effectively as possible. We deliver Australia-wide.

Delivery

Espresso Fix endeavors to have your items delivered as quickly as possible. We use Australia Post as well as courier services to aid us in this endeavor.

All coffee and consumables ordered are dispatched immediately and are delivered within 3 working days upon receipt of order. We often have customers telling us how impressed they are with our prompt service, as sometimes orders are received within 24 hours. While this cannot always be the case, we do try to get your items to you as quickly as possible. Please let us know immediately if you experience any problems or issues with our delivery services, and we will address them as best we can.

It is best to place orders before 12 pm to ensure efficient dispatch.

All devices and machines will be delivered within 7 working days upon receipt of order, Australia-wide.

Espresso Fix Pty Ltd will refund any purchase within 14 days of arrival at the destination, as long as the product has not been opened and is in its original packaging. Freight costs, to return the product by Courier, are covered by the Customer. Discounted items cannot be refunded or exchanged. Espresso Fix Pty Ltd will not accept any exchange or refund on damaged or lost goods in transit.

All prices are in Australian dollars.

Privacy

Espresso Fix is committed to protecting your privacy when you visit our website or make contact. We do not collect personal information about individuals, such as names and mailing or email addresses unless the individual knowingly provides it. By choosing to provide this information, you agree to be bound by the terms and conditions of Espresso Fix’s Privacy Policy.

Espresso Fix’s Privacy Policy is outlined below.

Children twelve and under

Espresso Fix does not solicit personal information from children. Visitors twelve years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.

Espresso Fix’s policy on disclosure of information Espresso Fix will not sell, trade, or rent any of the personal information you provide to us.

Revisions to our privacy policy

Please note that Espresso Fix may revise its privacy policy at any time. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy.

Secure credit card transactions

This website (Espresso Fix) uses a Secure Socket Layer (SSL) to ensure that all credit card information is transmitted securely when making a purchase.